Refund Policy
At Healthy Pawz we want you and your dog to be genuinely happy. Please read our policy below, and if anything is unclear, email us at info@healthy-pawz.com and we will help you out.
1. The 60 Day Money Back Guarantee
Pawllagen works from the inside out, so it builds up with daily use. Most owners notice a softer coat in about 2 weeks and easier, more comfortable movement in 4 to 6 weeks. A single week is not enough to judge it, so we ask one simple thing. Give Pawllagen a fair daily try for a full 60 days. After you have used it every day for the full 60 days, you then have 30 days to request your refund, so within 90 days of delivery. If you do not see a happier, more comfortable dog, email us and we will refund the product price. You do not even need to send the bottle back.
2. Who the Guarantee Covers
The satisfaction guarantee applies to your first order, on purchases made directly from Healthy Pawz, with one refund per household. It covers the product price of your order. Original shipping is not included in the refund.
3. Standard Returns
If you change your mind, you may return unopened, unused bottles in their original packaging within 30 days of delivery for a refund of the product price. For health and safety reasons we cannot accept returns of opened bottles, except under the 60 Day Money Back Guarantee above.
4. Items We Cannot Refund
We cannot refund gift cards, free gifts, or orders placed through other sellers or marketplaces. Pawllagen is only guaranteed when bought directly from us.
5. How to Start a Return or Claim
Email info@healthy-pawz.com with your order number and a short note about what happened. For a guarantee claim, simply tell us how your dog got on. We reply within 24 hours, Monday to Friday, and will guide you through the next steps.
6. How Refunds Are Issued
Approved refunds are returned to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.
7. Damaged, Leaking, or Wrong Items
If your order arrives damaged, leaking, or incorrect, email us within 14 days of delivery with your order number and a photo. We will send a free replacement on us.
8. Lost or Delayed Packages
If your tracking shows your parcel as delivered but you cannot find it, or if it has not arrived in a reasonable time, contact us and we will investigate with the carrier and make it right.
9. Cancellations and Order Changes
You can change or cancel your order before it ships. Email us as soon as possible and we will do our best to catch it. Once an order has shipped it cannot be cancelled, but the guarantee still has you covered.
10. Contact Us
Questions about a refund, return, or your order? Email info@healthy-pawz.com and a real person at Healthy Pawz will help you within 24 hours. We only win when your dog does.