Cancellation Policy

Cancellation Policy

We know plans change. Here is how cancellations work at Healthy Pawz.

Cancelling before your order ships

If you need to cancel or change an order, email us at info@healthy-pawz.com as soon as possible with your order number. While your order has not yet been packed or shipped, we can cancel it for a full refund or make the change you need.

After your order has shipped or processed

Once an order has been handed to the carrier we are no longer able to cancel it. If you no longer want the order, you are still fully covered by our 60 Day Money Back Guarantee, so you can use Pawllagen and claim a refund if you are not happy. You can read the details on our Refund Policy page.

Refunds for cancelled orders

When we cancel an order before it ships, we refund the full amount to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.

Questions

If you are unsure whether your order has shipped yet, just email info@healthy-pawz.com and we will check straight away. We reply within 24 hours, Monday to Friday.