Privacy Policy

Privacy Policy

This Privacy Policy explains how Healthy Pawz collects, uses, and protects your information when you visit our store, place an order, or contact us. By using our website you agree to the practices described here. If you have any questions, email us at info@healthy-pawz.com.

Information we collect

When you shop with us or get in touch, we may collect:

  • Contact details such as your name, email address, phone number, and shipping address.
  • Order and payment information needed to process and deliver your purchase. Card details are handled securely by our payment provider and are not stored by us.
  • Account details if you create an account.
  • Messages and information you send us when you contact support.
  • Technical and usage data such as your device, browser, IP address, and how you use our site, collected through cookies and similar tools.

How we use your information

  • To process your orders, take payment, and arrange delivery.
  • To provide customer support and answer your questions.
  • To send order updates and, where you have agreed, marketing emails about products, offers, and news.
  • To improve our store, products, and service.
  • To prevent fraud and keep our store secure.
  • To meet our legal and tax obligations.

How we share your information

We do not sell your personal information. We share it only with trusted partners who help us run our business, such as our online store platform, payment processors, shipping and fulfilment partners, email and marketing tools, and analytics providers. These partners may only use your information to provide their service to us. We may also share information where the law requires it.

Cookies

Our site uses cookies and similar technologies to make the store work, remember your cart, understand how the site is used, and support marketing. You can control cookies through your browser settings. Turning some cookies off may affect how the store works.

Marketing and your choices

If you sign up for our emails, you can unsubscribe at any time using the link in any email, or by emailing us. We will always respect your choice.

How long we keep your information

We keep your information only for as long as we need it to provide our service, meet our legal obligations, and resolve any disputes. After that we remove or anonymise it.

Your rights

Depending on where you live, you may have the right to see the information we hold about you, to correct or delete it, to object to certain uses, and to ask for a copy. To make a request, email info@healthy-pawz.com and we will help.

Security

We use reasonable measures to protect your information. No method of sending data over the internet is fully secure, but we work hard to keep your data safe.

Children

Our store is intended for adults. We do not knowingly collect information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Contact us

If you have any questions about your privacy or this policy, email info@healthy-pawz.com and a real person at Healthy Pawz will help.